How to buy?

Decide on what you desire from our services and contact us directly to fulfill your order
For gems make sure to take screenshot of your order after calculating to send it when contacting us.

Why I can’t buy directly from the website?

We feel that it’s better for our clients to get their orders by a direct contact with our team
to make sure everything runs smoothly and provide the best support and after care.

How much it takes for my Gems or Resources to deliver?

It takes 20 to 40 minutes after you send the payment and that’s during the business hours
Gems and migration resources are delivered according to Beijing, China up time.

Is bots safe?

Botting is against terms of services for any game, that include Lords mobile too
we make sure your account is safe but we DON’T guarantee it 100%
Contact us for more info.

How can I edit the settings on my bot?

When you order the services and we set it up, there will be a privet direct chat between you and our support team only on LINE messaging app, as it is a requirement for this service, and through this channel you can let us know about anything you need and we will help you as soon as we can. We don’t reply instantly but we guarantee we will respond daily

Can I stop my bot subscription and start again later? would that affect the setup fee?

Yes you can pause or terminate any time you want and resume later
The setup fee are only required for first time only and it’s covered for 6 Months only after you terminate your subscription, you will have to pay it again if you come back after this period.

Is LINE Bots safe?

Yes they are actually a supported feature From LINE itself.

What is your business hours (Online time)?

We are open through out the day as follow:

USA East coast/EST
06:00 to 23:00

USA West coast/PST
03:00 to 20:00

United Kingdom /GMT
11:00 to 04:00

Saudi Arabia/GMT+3
14:00 to 07:00

INDIA/IST
16:30 to 09:30

China/CST
19:00 to 12:00

Can I contact you even during offline time?

Yes contact us anytime convenient for you, and if it’s during our closing time no worries, we will reply to you first thing on starting our business day.

Do I need to contact you for orders from Kai’s Merchandise?

No you can order your items directly from our store,
you just contact us about costume design requests to make that ready for you .

Merchandise Delivery:

All sales channels will have the standard (flat rate) shipping option available.
Shipping cost depend on the item and your location
Duration of delivery depends on the item ordered as will as your location, for US orders it take 2 to 7 days or longer in special circumstances, for international orders it takes 10 to 30 days

In addition to standard shipping, express shipping option is available on certain items

Express shipping within the US: 2-3 business days.
International express shipping: 3-5 business days.

Tracking Information:

As soon as the tracking information becomes available, it will automatically update in your order channel in “My Account” Area and you will receive an email with the tracking number (if applicable)